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Most answers are a few lines below. For anything else, write to us.

I forgot my pattern

Use the nine-word recovery phrase of that vault. Without the pattern and without the phrase, the vault cannot be opened by anyone, including us.

I have a new iPhone

Install Latent on the new iPhone with the same iCloud account, choose to restore a vault and enter its recovery phrase.

Something does not work

Write to us with your iPhone model, your iOS version, the version of Latent and what happened. Please do not attach files from your vault.

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